The information provided on internetconnection.ae is for general and informational purposes only. We aim to ensure accuracy regarding Etisalat Home Internet plans, features, and services; however, details may vary over time.
Etisalat reserves the right to update its service offerings, pricing, packages, features, and availability without prior notice. For the most accurate and updated information, customers are advised to verify details directly with Etisalat.
internetconnection.ae operates as an authorized Etisalat Channel Partner. Our role is strictly limited to assisting customers with selecting and applying for Etisalat Home Internet services. We do not provide, manage, or operate the internet services ourselves.
All aspects of service delivery—including installation, customer support, billing, technical assistance, and after-sales support—are solely managed by Etisalat. Any concerns regarding service performance or quality should be addressed directly to Etisalat.
As a Channel Partner, we do not provide any guarantees or warranties, express or implied, regarding the speed, performance, or availability of Etisalat Home Internet services. Any service interruptions, delays, or technical issues remain under Etisalat’s responsibility.
Complaints related to installation, service performance, outages, billing disputes, or any other service-related matters must be directed to Etisalat’s official customer support channels.
internetconnection.ae and its representatives shall not be held liable for any losses, delays, or inconveniences arising from service activation issues, service interruptions, technical faults, or any other problems related to Etisalat services.
We are not responsible for any indirect or consequential damages, including loss of data, loss of business, or loss of profits resulting from the use—or inability to use—Etisalat’s services.
We reserve the right to update, revise, or modify this Disclaimer at any time without prior notice. By continuing to use this website, you agree to the latest version of this Disclaimer.
At internetconnection.ae, we value your privacy and are committed to protecting your personal information in accordance with the laws of the United Arab Emirates (UAE). This Privacy Policy explains how we collect, use, and safeguard your data.
We treat all personal information as confidential. Your data is only disclosed in compliance with UAE privacy laws or when required by UAE law enforcement authorities.
We do not collect personal information unless you voluntarily register or submit your details on our website. If you register or submit a service inquiry, we may use your personal information for:
Processing and managing your service requests
Administering and improving our website
Analytical and statistical purposes to enhance user experience
Notifying you about relevant products, packages, promotions, and offers
In accordance with the TRA’s Unsolicited Electronic Communications Regulatory Policy, you may choose to receive updates about the latest Etisalat offers, promotions, and services via email or SMS.
Your subscription request will be processed within 14 days.
If you wish to stop receiving promotional emails or SMS messages, you may opt-out anytime by emailing:
support@internetservices.ae
Once your request is processed (within 14 days), you will no longer receive promotional communications.
Note: Even after opting out of marketing messages, you will still continue to receive important service-related notifications such as billing reminders and account updates.
When you visit our website, we automatically collect technical data including:
Your IP address
Date and time of access
Pages viewed on the website
This information may be shared with third parties solely for:
Website performance improvement
Diagnosing technical issues
Server and system administration
No personal identity is linked to this technical data.
If you no longer wish to receive promotional calls, you may opt out anytime by emailing:
support@internetservices.ae
Your request will be processed within 14 days.
After this, you will no longer receive promotional calls or SMS messages.
Opting out is completely free.
You will still receive essential service-related calls and reminders (e.g., billing updates).
Roaming Clause:
We cannot determine whether a customer is roaming when promotional calls are made. Any roaming charges incurred are the customer’s responsibility, and no refunds can be issued for such charges.
All opt-out requests are recorded and maintained for reference.
All emails and attachments sent from our domain may contain confidential information. You must not read, store, copy, or use the content unless you are the intended recipient.
If you receive an email in error:
Please delete it immediately.
Notify us directly.
Important Notes:
No agreement, financial obligation, or commitment is formed through email communication.
Emails sent from or to us may be monitored as permitted under UAE law.
Please ensure all email attachments are scanned for viruses before opening.
internetconnection.ae (operated by THE MARKETING QUOTIENT) is an authorized Etisalat Channel Partner, providing customers with access to Etisalat Home Internet services.
By using our website or services, you agree to comply with these Terms & Conditions. If you do not agree, please refrain from using our website or services.
We facilitate the selection and application process for Etisalat Home Internet services.
We provide information about various Etisalat plans, assist with sign-ups, and coordinate with Etisalat for service activation.
We act solely as an intermediary; we do not provide internet services, technical support, or billing services. All such matters are handled exclusively by Etisalat.
Consultation: Free guidance to help you choose the best home internet plan based on speed, data, and budget.
Plan Selection: Access to a variety of Etisalat home internet plans via our website or consultation.
Application Facilitation: Assistance in submitting applications to Etisalat and following up on service activation.
Limited Customer Support: Support related to plan selection, application status, and general inquiries.
All payments for Etisalat services are handled directly by Etisalat.
We do not process, collect, or manage any payments.
Customers are not required to make any deposits or advance payments to channel partners.
Any payment-related issues, disputes, or billing errors must be resolved directly with Etisalat.
After submitting your application, Etisalat manages the service activation process.
Activation timelines are determined solely by Etisalat, and we cannot guarantee specific activation dates.
Any delays or technical issues must be addressed with Etisalat. We are not liable for activation delays or service interruptions.
Accurate Information: Ensure all application details are correct. We are not responsible for delays or issues caused by incorrect information.
Compliance with Etisalat Terms: Once activated, you must follow Etisalat’s terms regarding service usage, payments, and UAE telecommunications regulations.
Cancellations: Requests must be made directly to Etisalat. Channel partners cannot process cancellations or refunds.
Modifications: Upgrades, downgrades, or changes to plans must be coordinated directly with Etisalat. We may provide guidance, but all changes are handled by Etisalat.
We respect your privacy and handle personal information responsibly. Please refer to our Privacy Policy for details. All personal data collected is shared with Etisalat solely for processing applications and activating services. We do not sell or share your information with third parties without explicit consent.
We are not responsible for the quality, performance, or availability of Etisalat services.
Any technical issues, service disruptions, delays, or billing disputes are the responsibility of Etisalat.
We are not liable for any losses, damages, or inconveniences resulting from Etisalat service issues.
All content, logos, branding, and trademarks on this website are the property of Etisalat and THE MARKETING QUOTIENT. Unauthorized use without prior written consent is prohibited.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be posted on this page, and continued use of our website or services constitutes acceptance of the updated terms.
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of UAE courts.
For questions or concerns regarding these Terms and Conditions, contact us:
Email: support@internetservices.ae
Phone: +971 58 583 4101
Operating Hours: Monday to Saturday, 9:00 AM – 6:00 PM (UAE Time)
